About the Company
Aroma City Group is a well-established recruitment and headhunting firm serving the Gulf and Levant regions. With a strong network across Bahrain and the Middle East, the company specializes in connecting skilled professionals with reputable organizations. Their focus is on delivering high-quality talent solutions for businesses in sectors such as IT, engineering, finance, and management. This opportunity is presented on behalf of a leading IT solutions company in Qatar, known for managing large-scale infrastructure and enterprise-level systems.
Job Overview
- Position: Sr. Technical Support Engineer
- Company: Aroma City Group (Client-based role)
- Location: Doha, Qatar
- Job Type: Full-time
- Salary: High & Competitive – Based on experience (QAR 10,000 – QAR 15,000)
- Industry: IT Solutions / Technology Services
Job Description
A leading IT solutions company in Doha is currently hiring an experienced Senior Technical Support Engineer to strengthen its technical operations team. This role is ideal for professionals who have a strong background in IT infrastructure, system administration, and network support within enterprise environments.
The selected candidate will play a key role in ensuring the stability, security, and performance of IT systems across the organization. You will be responsible for handling advanced technical issues, supporting mission-critical systems, and maintaining seamless IT service delivery. This is a high-responsibility role that requires both technical expertise and problem-solving skills.
Working closely with the Chief Technology Officer (CTO), you will contribute to infrastructure management, incident resolution, and system optimization. Candidates with strong experience in both Windows and Linux environments, along with networking and cybersecurity knowledge, will find this opportunity highly rewarding.
Key Responsibilities
- Monitor and maintain IT infrastructure, including both on-premise and cloud-based systems
- Provide Tier 2 and Tier 3 technical support for complex hardware and software issues
- Troubleshoot and resolve incidents within defined service level agreements (SLAs)
- Manage system administration tasks such as user access, updates, and configurations
- Configure and maintain network devices including routers, switches, and firewalls
- Implement and monitor IT security measures to protect organizational data
- Support disaster recovery planning, backup systems, and business continuity processes
- Maintain accurate technical documentation, system records, and support logs
- Collaborate with internal teams to improve system performance and reliability
Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Strong knowledge of Windows and Linux operating systems
- Hands-on experience with networking technologies and troubleshooting
- Understanding of cybersecurity practices and frameworks
- Ability to handle high-pressure situations and resolve technical issues efficiently
- Excellent communication skills in both Arabic and English
- Professional certifications such as MCSA, MCSE, Linux+, RHCE, CCNA, CCNP, CEH, or CISSP are highly preferred
Experience Requirements
- Minimum of 5+ years of experience in technical support or IT infrastructure roles
- Proven experience working in IT solutions companies or enterprise environments
- Strong background in handling advanced technical issues and system management
- Experience with cloud platforms and virtualization technologies is an added advantage
Work Location / Job Details
This position is based in Doha, Qatar, and is open to candidates who are currently available locally or can join within a short notice period (maximum 30 days). The role follows a standard 5-day workweek, offering a structured and professional work environment within a growing IT organization.
Why This Job is Valuable for GCC Job Seekers
This opportunity stands out for professionals seeking high-paying IT jobs in Qatar and the wider Gulf region. With competitive salary packages and exposure to large-scale IT infrastructure, this role offers excellent career growth in the GCC technology sector.
Qatar continues to be a strong market for skilled IT professionals, especially in areas like network engineering, cybersecurity, and technical support. This job provides hands-on experience with enterprise systems, making it ideal for candidates aiming to advance into senior IT roles such as IT Manager, Systems Architect, or Infrastructure Lead.
Additionally, working with a reputed recruitment firm like Aroma City Group ensures a structured hiring process and access to reliable employer networks across the Gulf.
Final Note
If you are a skilled IT professional looking for stable and high-growth Gulf jobs in Qatar, this is a valuable opportunity to advance your career. Make sure to apply through the official company application link provided. Always avoid unofficial channels and ensure your application is submitted securely through trusted sources.
Frequently Asked Questions (FAQ)
1. What is the salary range for this role?
The salary ranges between QAR 10,000 to QAR 15,000, depending on experience and qualifications.
2. Is this job open for international candidates?
Preference is given to local candidates in Qatar or those who can join quickly.
3. What certifications are required?
Certifications like CCNA, MCSE, RHCE, or CISSP are highly desirable but not mandatory.
4. What languages are required?
Fluency in both Arabic and English is required for this position.
5. What type of experience is needed?
At least 5 years of experience in IT support, infrastructure, or system administration roles
