Job Details
Position: Senior IT Support Administrator
Location: United States (Remote)
Job Type: Full‑time
Salary Range: $85,000 – $90,000 per year
Additional Compensation: Annual discretionary performance bonus, 401(k) employer contribution, comprehensive benefits package
Position: Senior IT Support Administrator
Location: United States (Remote)
Job Type: Full‑time
Salary Range: $85,000 – $90,000 per year
Additional Compensation: Annual discretionary performance bonus, 401(k) employer contribution, comprehensive benefits package
Position Overview – Senior IT Support Administrator
ghSMART is hiring a Senior IT Support Administrator to join its remote IT team. This role is critical to ensuring smooth technology operations, supporting executive leadership, and maintaining secure, reliable systems.
As the Senior IT Support Administrator, you will be the go‑to person for IT support, handling everything from troubleshooting to proactive system monitoring. You’ll deliver high‑touch service to executives and staff, ensuring that technology never becomes a barrier to productivity.
Key Responsibilities
Monitor and maintain technology systems for security, compliance, and reliability.
Act as the primary point of contact for IT support requests and tickets.
Provide proactive, high‑touch support to staff and executive leadership.
Troubleshoot and resolve hardware, software, and system issues quickly.
Track, manage, and resolve help desk tickets with clear communication.
Collaborate with IT colleagues and share updates on system performance.
Uphold a client‑focused, service‑oriented approach in all interactions.
Qualifications You Bring
Bachelor’s degree in STEM preferred, or at least 3+ years in IT support.
Strong hands‑on experience with Entra administration (Microsoft + Apple environments).
Proven ability to support executive‑level stakeholders with discretion and professionalism.
Deep knowledge of IT security principles and best practices.
Experience administering Microsoft 365 environments (user management, security, troubleshooting).
Strong analytical and problem‑solving skills.
Excellent written and verbal communication skills.
Self‑motivated and disciplined to thrive in a remote work environment.
Comfortable giving and receiving feedback to drive continuous improvement.
Why Work at ghSMART?
Meaningful Impact Every Day
At ghSMART, leadership is seen as the greatest force for good. Whether you’re advising top executives or supporting the firm internally, your work directly contributes to building diverse, talented teams that fuel long‑term success.
Exceptional Team Culture
You’ll collaborate with extraordinary colleagues who challenge and support you. ghSMART is a flat organization where proactivity and ability matter more than tenure or bureaucracy.
Freedom & Flexibility
Work remotely with the freedom to shape a career that aligns with your purpose. ghSMART values flexibility, allowing you to recharge and perform at your best.
Recognition & Growth
Your voice and talents will be recognized. ghSMART is consistently ranked among the top consulting firms by Vault and praised on Glassdoor for its supportive environment.
Compensation & Benefits
Base salary: $85K – $90K annually
Annual discretionary performance bonus
401(k) plan with employer contribution
Comprehensive benefits package
Fully remote work flexibility
Equal Opportunity Employer
ghSMART is committed to fostering an inclusive and diverse workplace. The company welcomes applicants of all backgrounds and ensures equal employment opportunities regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
About ghSMART – A Premier Leadership Advisory Firm
ghSMART is not just another consulting company. It is a globally recognized leadership advisory firm that partners with CEOs, boards, and investors to solve their most critical business challenges. With nearly 200 professionals across the world, ghSMART has built a reputation as the first call for influential executives who need trusted advice on leadership and talent strategy.
The firm’s mission is clear: help leaders amplify their positive impact on the world. By combining data‑driven insights with deep expertise in leadership, ghSMART empowers organizations to build winning teams and achieve lasting success.
Working at ghSMART means joining a culture of excellence, humility, and generosity. It’s a place where talent meets respect, and where every team member is valued for their contributions.
How to Apply
Interested candidates can apply directly through ghSMART’s official channels. Please note: all legitimate emails will come from the @ghsmart.com domain. Any other domains should be ignored and deleted.
Final Thoughts
This is a high‑value IT career opportunity for professionals who want to combine technical expertise with meaningful impact. If you’re passionate about IT support, security, and executive service, and you thrive in a remote environment, ghSMART offers the perfect platform to grow your career while contributing to a mission that matters.
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