Quick Job Facts
Position: Account Manager
Location: Fully Remote (EST hours)
Industry: B2B E‑Commerce / SaaS
Job Type: Full‑time
Working Hours: 9 AM – 5 PM EST
Position: Account Manager
Location: Fully Remote (EST hours)
Industry: B2B E‑Commerce / SaaS
Job Type: Full‑time
Working Hours: 9 AM – 5 PM EST
About the Company
Our client is a global, fast‑moving technology company operating within the B2B e‑commerce ecosystem. They empower merchants across multiple markets by providing scalable infrastructure, seamless integrations, and data‑driven tools. Their mission is to help businesses expand efficiently while navigating the complexities of digital commerce.
With a strong focus on cross‑border operations, product adoption, and operational excellence, this company enables merchants to grow confidently in competitive environments. If you’re passionate about technology, e‑commerce, and client success, this is your chance to join a team that is shaping the future of online trade.
Role Overview
The account manager will serve as the primary point of contact for merchants, ensuring smooth communication, problem‑solving, and relationship management. This role requires at least 3+ years of customer‑facing experience, ideally within B2B e‑commerce, SaaS, or online marketplace environments.
You will guide merchants through onboarding and integrations, answer questions confidently during calls, and coordinate across multiple internal teams to ensure operational success.
Key Responsibilities
Merchant Relationship Management
Act as the main communication point for assigned merchants.
Conduct recurring check‑ins, onboarding calls, and performance reviews.
Understand merchant needs and proactively provide solutions or escalate issues.
Maintain detailed merchant notes, task lists, and communication logs.
Operational Support
Guide merchants through platform features, integrations, and analytics dashboards.
Troubleshoot operational issues and coordinate with engineering, data, or support teams.
Ensure merchant KYC/KYB requests or data submissions are completed correctly.
Performance Monitoring & Reporting
Provide merchants with weekly metrics, summaries, and data insights (sales, risk, traffic, and fulfillment patterns).
Identify trends, risks, and opportunities based on analytics.
Prepare client‑facing presentations or summaries for meetings.
Communication & Cross‑Functional Collaboration
Confidently lead calls with merchants and internal stakeholders.
Work closely with product and engineering teams to relay merchant feedback.
Track tasks, updates, and issues using internal tools and ticketing systems.
Qualifications
Experience
3+ years in account management or client success.
Experience supporting e‑commerce brands OR SaaS B2B platforms.
Preferred: Familiarity with merchant tools, e‑commerce platforms, or API‑enabled systems.
Preferred: Background in cross‑border commerce, payments, or logistics.
Skills
Strong communication and fluent English (verbal + written).
Confidence in leading calls and explaining technical topics simply.
Strong organizational skills with the ability to manage multiple accounts.
Familiarity with analytics dashboards, spreadsheets, and reporting.
What Success Looks Like
High merchant satisfaction and retention.
Smooth onboarding experiences with proactive issue resolution.
Clear communication and consistency in support delivery.
Accurate reporting and actionable insights for merchants.
Opportunity
This is your chance to join a fast‑moving global technology company working with innovative merchants worldwide. As Account Manager, you’ll play a key role in helping clients scale across borders, strengthen product adoption, and achieve operational success.
Application Process
To be considered for this role, candidates must:
Fill in the application form.
Record a short video showcasing your skill sets.
Department
Scale Army Careers
Compensation
Salary Range: $2K–$3K per month
Avarajobs.com only provides a platform to share job opportunities. We are not directly involved in the hiring process and cannot guarantee job offers or employment outcomes. Applicants should confirm all details with the respective employers. For full terms, see our Disclaimer
