About the Company
Alpha is a technology-driven service provider operating within the Banking, Financial Services and Insurance (BFSI) sector in the UAE. The organisation focuses on endpoint monitoring, digital employee experience and operational IT support across enterprise environments. This listing on Avarajobs is published to inform Gulf job seekers about a technical support opportunity relevant to Gulf Jobs, UAE Jobs, Qatar Jobs, and other GCC markets.
Job Overview
Position: IT Support Engineer (Level 1) – Nexthink
Company: Alpha (BFSI sector)
Location: Abu Dhabi (UAE) — candidates from Qatar / Saudi / Oman / Kuwait may apply if eligible
Job Type: Full-time (On-site)
Salary: High & Competitive — Based on experience
Industry: Banking, Financial Services & Insurance
Job Description
This Level 1 IT Support role provides frontline technical assistance using the Nexthink platform to monitor endpoint health and user experience. The role is focused on rapid incident identification, first-line troubleshooting, and clear escalation to L2/L3 teams when required. The successful candidate will maintain accurate incident records, support routine system checks, and contribute to operational reporting. This position is ideal for skilled jobs candidates seeking hands-on exposure to enterprise monitoring tools and career progression into Manager Jobs or senior support roles across the GCC.
Key Responsibilities
Monitor Nexthink dashboards and alerts to detect endpoint and application issues.
Respond to user incidents, perform initial diagnostics, and resolve basic endpoint problems.
Troubleshoot common Windows and Linux desktop issues and standard business applications.
Log incidents with clear technical notes and escalate complex cases to L2/L3 teams.
Assist with routine system checks, endpoint hygiene, and scheduled reporting.
Contribute to knowledge base articles and standard operating procedures for recurring incidents.
Collaborate with cross-functional IT teams to support patching and configuration verification.
Skills & Qualifications
Familiarity with Nexthink or similar endpoint monitoring and digital experience platforms.
Solid understanding of Windows and Linux operating systems.
Basic networking knowledge (TCP/IP, DNS, DHCP) and common enterprise application troubleshooting.
Strong written and verbal communication for clear incident documentation and user support.
Customer-focused attitude, proactive problem-solving, and attention to detail.
Ability to follow ITIL-style incident management processes and escalation workflows.
Experience Requirements
Minimum 3 years of experience in IT support, service desk, or related technical roles.
Prior exposure to endpoint monitoring tools, remote support utilities, or user experience analytics preferred.
Experience in regulated industries such as banking or finance is an advantage.
Proven ability to manage high-volume incidents while maintaining accurate documentation.
Work Location / Remote Details
This role is based in Abu Dhabi and requires on-site presence to access secure systems and coordinate with local IT teams. It is not a Remote Jobs position; candidates seeking remote work should note this is primarily an on-site operational role. Applicants from across the Gulf (Qatar Jobs, Saudi, Oman, Kuwait) who meet visa and eligibility requirements may apply.
Why This Job Is Valuable for GCC Job Seekers
Skill growth: Hands-on Nexthink experience strengthens profiles for Manager Jobs and senior IT roles.
Market demand: Endpoint monitoring and incident management are high-value skills across Gulf Jobs markets.
Competitive pay: BFSI employers typically offer attractive compensation for experienced support engineers.
Regional exposure: Working in Abu Dhabi provides experience in a regulated, multinational environment—useful for future GCC career moves.
How to Apply
Avarajobs publishes this vacancy for informational purposes only and does not recruit or select candidates. Interested applicants should apply directly through the employer’s official channels. Submit your CV via LinkedIn or email with the subject line “IT Support – Nexthink L1 – BFSI Abu Dhabi”.
FAQ
Q: Can I apply from outside the UAE?
A: Yes, candidates from other GCC countries may apply, but ensure you meet the employer’s visa and work eligibility requirements.
Q: Is Nexthink experience mandatory?
A: Familiarity with Nexthink or similar endpoint monitoring tools is preferred; strong troubleshooting skills and endpoint experience are essential.
Q: What documents should I include?
A: Include an updated CV, a brief cover note highlighting relevant Nexthink or endpoint monitoring experience, and any certifications.
If your background matches the skills and experience above, please apply only via the employer’s official channels listed in this post. Avarajobs will continue to share verified Gulf Jobs and UAE Jobs opportunities to help skilled professionals advance their careers in the GCC.
Disclaimer: Avarajobs is not a recruitment agency. We only share publicly available job opportunities for informational purposes. We do not charge candidates for applying.
