Assistant Manager – Call Center | Al Abdulghani Motors
Welcome to Avarajobs, your trusted career portal for high‑value opportunities. Today we bring you an exciting opening at Al Abdulghani Motors, one of Qatar’s most respected automotive companies and the exclusive distributor of Toyota and Lexus vehicles. If you are passionate about customer experience, sales growth, and operational excellence, this role as Assistant Manager – Call Center could be the perfect next step in your career.
Position Details
Position: Assistant Manager – Call Center
Company: Al Abdulghani Motors
Location: Qatar
Job Type: Full‑Time, Permanent
Salary: Competitive, based on experience and qualifications
Industry Keywords: Call Center Jobs Qatar, Toyota Careers, Lexus Jobs, Customer Service Manager, Automotive Jobs, CRM Specialist, Workforce Planning, Omnichannel Contact Center.
Position: Assistant Manager – Call Center
Company: Al Abdulghani Motors
Location: Qatar
Job Type: Full‑Time, Permanent
Salary: Competitive, based on experience and qualifications
Industry Keywords: Call Center Jobs Qatar, Toyota Careers, Lexus Jobs, Customer Service Manager, Automotive Jobs, CRM Specialist, Workforce Planning, Omnichannel Contact Center.
Job Purpose
The Assistant Manager – Call Center will lead and develop omnichannel contact center operations. This includes managing a team of agents across inbound and outbound calls, live chat, WhatsApp, email, and social media channels. The role is designed to deliver exceptional customer satisfaction, drive sales and aftersales revenue, and ensure operational excellence aligned with Toyota and Lexus brand standards.
Key Responsibilities
Oversee day‑to‑day operations of the omnichannel call center.
Ensure consistent coverage and high service quality across all communication channels.
Develop and monitor KPIs such as SLA, AHT, FCR, CSAT, lead conversion, appointment bookings, and revenue targets.
Implement workforce planning, scheduling, and agent allocation to balance efficiency with customer demand.
Guarantee strict adherence to Toyota and Lexus customer handling standards.
Monitor and evaluate interactions across phone, chat, email, and social platforms.
Drive quality assurance programs and conduct root‑cause analysis for customer complaints.
Launch outbound campaigns for service reminders, declined jobs, sales leads, retention programs, and accessory promotions.
Identify upsell and cross‑sell opportunities (service packages, parts, extended warranty, vehicle sales referrals).
Collaborate with Aftersales, Sales, Parts, Marketing, and CRM teams to align strategies.
Optimize processes using data‑driven insights to reduce customer effort and improve efficiency.
Oversee CRM, telephony, omnichannel platforms, IVR journey, and call‑routing logic.
Generate daily, weekly, and monthly reports highlighting performance trends and improvement actions.
Work closely with IT and vendors to ensure system performance, upgrades, and integrations.
Required Qualifications
Minimum Bachelor’s Degree.
ISO / CX Certifications preferred.
Hands‑on experience in workforce planning, scheduling, and capacity management.
Strong knowledge of quality assurance, call monitoring, and complaint root‑cause analysis.
Excellent analytical, reporting, and data‑driven decision‑making skills.
A customer‑centric mindset with proven leadership abilities.
About Al Abdulghani Motors
Founded in 1958, Al Abdulghani Motors has grown into a leading automotive powerhouse in Qatar. As the official dealer for Toyota and Lexus, the company is renowned for its commitment to quality, innovation, and customer satisfaction. With decades of experience, Al Abdulghani Motors has built a reputation for excellence in both sales and aftersales services.
The company continues to invest in digital transformation, omnichannel customer engagement, and workforce development, making it a dynamic place to build a career. Joining their team means becoming part of a forward‑thinking organization that values professionalism, integrity, and customer‑centric strategies.
Why Join Al Abdulghani Motors?
Work with one of the most prestigious automotive companies in Qatar.
Be part of a team that values innovation, customer satisfaction, and operational excellence.
Gain exposure to Toyota and Lexus global standards.
Opportunity to grow in a dynamic, data‑driven environment.
Competitive salary and benefits package.
This is a career‑defining opportunity for professionals who want to make an impact in customer experience and automotive services. If you are ready to take on a leadership role in a fast‑paced environment, apply today and join Al Abdulghani Motors in shaping the future of customer engagement.
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