Are you an experienced technical service professional looking for a flexible remote opportunity with the freedom to manage your own service territory? Mozarc Medical is hiring a dedicated and knowledgeable Senior Technical Service Specialist (Remote) to support customers, manage equipment performance, and ensure high-quality service delivery—right from your home base.
This role is perfect for individuals who have strong troubleshooting skills, excellent communication abilities, and a passion for supporting advanced medical technologies while working remotely.
Job Position, Location & Job Type
Position: Senior Technical Service Specialist
Location: Remote (USA – Remote Work)
Job Type: Full-Time
Travel: Light to Moderate (as needed for planned visits or emergencies)
The Senior Technical Service Specialist (Remote) will act as the primary technical point of contact for customers within a defined region. You will work from home while managing scheduling, documentation, troubleshooting calls, customer communication, and virtual support.
Although the job is remote, you may occasionally travel for critical customer visits or scheduled maintenance, depending on your assigned territory.
A Day in the Life (Remote Role)
As a remote senior technical service specialist, you will be responsible for supporting customer needs through online coordination, virtual technical guidance, and scheduled field tasks.
You will conduct troubleshooting sessions, review customer-reported issues, help guide repair processes, and maintain strong communication with hospitals, clinics, and medical teams—all from your remote workspace.
Key Responsibilities
Remote Technical Support
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Provide virtual troubleshooting and guidance for equipment-related issues
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Support customers with installation instructions, setup help, and remote diagnostics
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Coordinate any necessary on-site visits and ensure smooth service delivery
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Prioritize daily tasks to enhance response time and customer satisfaction
Customer Relationship Management
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Maintain excellent communication with assigned hospitals and clinical teams
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Conduct scheduled follow-ups through phone, email, or video call
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Understand customer needs and provide proactive recommendations
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Promote a strong service culture through trust, accountability, and professionalism
Remote Documentation & Reporting
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Manage remote service records, repair logs, and maintenance schedules
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Ensure strict documentation standards in all service management systems
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Keep digital tools calibrated and ensure remote inventory availability
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Assist customers in arranging device shipments, replacements, or service checks
Coordination & Continuous Learning
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Work closely with clinical specialist teams to stay updated on device usage
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Participate in virtual training sessions and knowledge-sharing meetings
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Support teammates during peak periods, holidays, or urgent situations
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Uphold safety, quality, and service protocols consistently
Must-Have Qualifications
To qualify for the remote Senior Technical Service Specialist role, candidates must have:
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Bachelor’s degree with 4+ years of experience
OR -
Associate degree with 6+ years of experience
OR -
Vocational/Trade certification with 8+ years of experience
Additional Requirements:
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Ability to manage remote work independently
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Strong internet connectivity and home-office setup
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Valid driver’s license (for occasional service visits)
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Ability to lift up to 50 lbs if an on-site visit is required
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Ability to travel occasionally based on territory needs
Nice-to-Have Skills
Applicants with these additional skills will stand out:
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Strong ability to interpret service manuals and technical specifications
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Experience with dialysis machines, CRRT devices, and renal equipment
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Knowledge of dialysis water treatment and RO systems
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Experience using ServiceMax, SAP, or other service management tools
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Proficiency in Microsoft Office tools
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Background in repairing electronic or electro-mechanical equipment
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Positive, proactive attitude with excellent customer service skills
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Problem-solving mindset and independent work style
How to Apply
Apply directly using the link below:
Disclaimer:
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